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Their privacy policy tells you how they collect, use, and keep your personal information safe when you play, verify your account, or get paid. To follow the law in Canada and protect your C$ and transactions, it includes the necessary information. As a customer, you have rights that may be different depending on your Canadian. The policy also talks about sharing data with payment and security partners and your rights. Because Duelz needs to be able to create an account, sign in safely, and play games without interruptions, it collects and uses certain personal data.
This info helps the casino make sure that the person who is accessing your account is really you. It also keeps your profile safe from being misused and lets them provide core services like playing games, managing your balance, and keeping your session stable. Data is also used to help run operations in a responsible way and to meet regulatory requirements that can be different depending on where you play, such as when you play from Canada. Before giving you full access to all features, Duelz may ask for more information to make sure your identity, age, and eligibility, if needed.
If you want to make an account or log in, you usually need to give basic information about yourself, like your name, date of birth, email address, and a username or something similar. Users can only get into your account with your login information and security settings. This is done to make sure that you are who you say you are and to reset your password and recover your account.
Dates, timestamps, device information, browser type, IP address, and session identifiers are some of the things that can be found in gameplay and session data. Duelz uses this information to make sure that gameplay runs smoothly, to fix technical problems, to keep things fair, and to spot odd behavior like attempts to take over other accounts or automated play.
Based on legal requirements and risk indicators, verification and eligibility checks may need more personal information. To make sure you are eligible and follow the rules, this can include your Canadian, address information, documents or information about documents, and if necessary, your Education. In order to make sure that the account holder is of legal age and isn't using the account fraudulently, this has to be done. The payment information is needed to link transactions to the right profile and keep you safe from abuse. It also protects your account balance and access to paid games.
Duelz may process information like payment method identifiers, transaction references, and checks needed to lower the risk of fraud and chargebacks when you deposit C$10 or withdraw [FUNDS:500]. Duelz does not store full credit card information because they use third-party service providers to handle payments. Some examples of support and account communication data are chat logs, messages you send to customer service, and records of how you like to be contacted.
So, Duelz can fix access issues, look into changes you didn't ask for, and make sure you understand security instructions for your account.
Security: proving who you are when you log in, keeping an eye on fraud, scoring risk, and keeping people from getting in without permission. You will be able to play games, keep your sessions going, and make sure that your account settings and balance are correct. Certification: making sure people are eligible and who they say they are, including checking their age and any restrictions that come from their location. Debugging, responding to incidents, and making devices and networks more reliable are all parts of operational stability.
When you sign up for Duelz Casino, we ask for information that helps us set up your profile, give you access to the games, and keep the service safe. Basic technical information like your IP address and device identifiers help find suspicious activity and keep your account safe. This information usually includes your name, date of birth, contact information, login information, and your login credentials.
Duelz Casino may ask for identity verification (KYC) when you sign up or later, like when you request a withdrawal, change important account information, or reach a certain level of activity. This is to follow the law and make sure that withdrawals go smoothly. KYC checks make sure that you are who you say you are, that you are at least 18 years old, and that your payment methods are real.
We may ask for a selfie or a short live verification to make sure the person on the ID matches the person in the picture, or we may ask for information to confirm your Canadian if the law requires it. Please make sure the images are of good quality, haven't been edited, and can be seen from all sides. Masking sensitive parts should only be done when it's clearly allowed, like when you only need to partially hide a document number. Too much masking can slow down verification.
How long registration and Know Your Customer (KYC) information is kept depends on how long legal and regulatory requirements say it has to be kept. Identity and verification records are usually kept for as long as your account is active. If needed for compliance, fraud prevention, dispute resolution, or auditing, they may also be kept for a longer time after your account is closed. When the retention period is over, your data is deleted safely or made anonymous in a way that can't be undone, unless we have to keep it longer by law or to settle a claim that is still going on. When you send us your documents for verification, they are kept in a safe place where only people who are allowed to see them can access them. They are only used for verification, security, and compliance reasons. To find out what information we have about you and to exercise your privacy rights, you can also contact support. However, there may be legal reasons why we have to keep some information about you.
When you make a deposit or ask for a payout at Duelz Casino, we need to process some billing information to make sure the transaction is safe and to follow fraud and regulatory rules. This information is kept safe and is only used to make payments, keep your account safe, and do checks that are required by law. Being able to keep your payment information private also depends on which method you choose. Duelz wants to keep the amount of information stored on your account as small as possible, even if you deposit C$20 by card or transfer C$100 through an e-wallet. This is so that transactions can be trusted and tracked if needed.
Duelz may collect and process the following billing data for deposits and withdrawals, depending on the payment method: transaction details (for example, C$50), date and time, transaction status, and reference or authorization identifiers. This is done to make sure that the right person owns the payment instrument and that payments are sent to the right place. Information about the payer and account holder, such as the name on the card or e-wallet and, in some cases, a billing address or two-part account numbers given by the payment provider. Card information like the last four digits and the month and year that the card expires are examples of payment instrument metadata. This information is used for matching and preventing fraud.
Identity of the device, its IP address, and risk signals that help find strange payment behavior are all examples of device and security signals. Duelz doesn't need to show your full card number in your account area, and they usually only keep the information they need for compliance, chargebacks, and reconciliation. Payment processing is done through secure channels and payment partners that are designed to keep full card credentials from getting out. To make sure that card payments are safe, they are sent encrypted and, if needed, verify the cardholder's identity. If you use a credit card to deposit C$30, the casino may store a tokenized reference and the last few numbers of the card so you can remember how you paid later. The full card details are kept in a secure location.
The casino usually doesn't get as much direct banking information from e-wallet payments, but they are still kept track of with things like transaction IDs, timestamps, and e-wallet account identifiers. If you take out C$200 from your bank account and put it in an e-wallet, for example, you will leave a record of the transaction that can be used to settle disputes and prove that the money was sent. For chargebacks, refunds, and reversals, you may need more billing information to look into the claim and follow the rules of the payment network. When this happens, Duelz may ask for proof of the transaction, especially if it involves something more valuable, like a deposit of C$250 that is later disputed. Only the data needed to process payments is shared.
Companies that handle payments, banks, e-wallet services, fraud prevention services, and regulators may get access to billing information if they need to. The payment information you give Duelz is not sold and is not used for marketing purposes that are not related to payments.
When you ask Duelz Casino to send you money, they may need to verify that you are the rightful account holder before they can do so. This is done to protect payouts from fraud and chargebacks. For example, if a player wants to withdraw 500 or more, this helps keep their account safe from being taken over and makes withdrawals more reliable. Checks for verification are also used to lower the risk of fraud and chargebacks.
Chargebacks can happen if a payment is disputed after the money has been sent, so the casino may hold off on paying out until the player's identity and payment ownership are confirmed. When verification can happen: Verification isn't just for the first withdrawal. It can be set off by certain risk signals or changes in account activity, such as when a payout request is very large compared to normal play (like taking out 1000 after only making small deposits) or when there are signs that the payment method may not belong to the account owner. First withdrawal request (for example, your first withdrawal of C$100) is a common trigger. Withdrawal patterns that are big or strange, like trying to get C$500 several times in a short amount of time.
Making changes to your name, address, phone number, or email address right before asking for a payout. Putting money in or taking money out using a new or recently added payment method. inconsistencies with the Canadian or location information given, or account information that doesn't match payment information. Have more than one account, share devices, or do things that make you think someone is abusing your account. Concerning deposits of C$50 or more, there are disputes, chargeback warnings, or payment reversals. In the event of a trigger, withdrawals can be put on hold until the necessary checks are made. Even if you have already been verified, you may still be asked to confirm some information during this time. As soon as possible, make sure that the information on your account matches what's on your official documents and that the payment method you use to deposit is in your name.
Refunding deposits may happen before winnings are given out if the rules say that money has to be sent back to the original source. Making changes to your profile right before asking for a big withdrawal like C$2000 can slow down the process. Keep your account up to date to avoid this. If you are moving or traveling in Canada, make sure to update your information early so that any checks that need to be done can be done without stopping withdrawals.
Because you play at Duelz Casino and give them your contact information, they may send you bonus alerts, promo code reminders, and VIP updates that are relevant to how you play. You can also choose not to receive these messages. Deals that end soon, reload bonuses, tournaments, and personalized rewards like a C$100 deposit bonus or free spins for a certain game can be sent in these messages. What you get is still up to you. You can choose to receive marketing messages, limit them to certain channels, or not receive any at all. You will still be able to access your account and see any core service notifications or required messages about payments or security.
Managing Your Marketing Preferences: Most of the time, you can access your marketing preferences right from your account settings. You can contact support to use your choice if a channel doesn't have self-service controls. Changes might happen right away, but sometimes they need a short processing time. Email promotions: To stop getting marketing emails, click the "unsubscribe" link in any of them. If you can, turn off SMS marketing in your account settings, or follow the instructions in the message to stop receiving them. To change your permissions for push notifications, go to your device's settings and, if necessary, the app's notification settings. Phone calls: Contact support to be taken off of promotional calling lists. You can limit some personalization features on the site by changing your cookie preferences, which may mean that personalized promo code suggestions aren't as useful. If you don't want to receive marketing messages, they will still reach you.
You might still get confirmations for a C$50 deposit, updates on the status of your withdrawals, requests for verification, and important changes to the terms that affect your account. When you enter a promo code, it is checked to make sure you are eligible for the offer and then applied. Duelz Casino may use the code, your participation information, and related gameplay records to make sure the bonus is applied correctly, stop people from abusing it, and meet compliance requirements when a promotion includes a bonus of up to C$200. More frequent communications with VIPs may include special gifts or invitations that are made just for them. You can choose not to receive VIP messages in the same way you can choose not to receive other marketing messages. You will not lose access to your normal account features.
Your account settings for responsible gaming are treated as private information. Because Duelz Casino stores your deposit, loss, wager, or session limits safely and only uses them to enforce the limits you set and help you stay within those limits, you can be sure that your information is safe. Care is taken with support interactions that have to do with responsible gaming. Our team keeps notes to help you, like when you ask for a limit to be changed or when you talk about self-exclusion options. These notes are kept secret, only a few people can see them, and are only used for player support, safety, and compliance.
How are limit settings saved and who can see them? Limit settings, like a daily deposit limit of 100 C$ or a monthly deposit limit of 500 C$, are linked to your account profile and are used by our systems to enforce the limits right away. Authorized staff who need to see this information to help, keep others safe, or meet legal requirements are the only ones who can see it. The choices you make about your limits are not used to target you with marketing, and they are not shared with other players. If third-party service providers are involved, like those who host platforms or make compliance tools, they can only use this information as long as they agree to keep it private and secure.
Your team may make the bare minimum of notes needed to safely and correctly handle your request if you contact Support to change limits. For example, they may write down the type of limit you asked for, the amount (for example, lowering the deposit limit to 50 C$), and the time the request was handled. These notes help us be sure that everything is correct and consistent if you contact us again. Data minimization means that we only want to keep track of the information we need to process the limit or self-exclusion request. Notes about responsible gaming can only be seen by trained staff who have a real need to know. These records are kept safe by security controls like access logs, authentication, and internal permissions.
It is the same with self-exclusion choices; they are handled in secret and saved so they can be used by all the services that need them. We may keep a record of your decision to self-exclude and the length of time it lasts so that your account can't be reactivated during the exclusion period and so that we can follow the rules set by regulators. Before we do something, we may ask you to prove who you are to protect your privacy when we talk about private things. Changing limits without permission or giving out information about responsible gaming to other people is less likely to happen this way.
When you use Duelz Casino on your phone, either in a web browser or an app-like interface, certain technologies are used to keep the service safe, remember your settings, and help us figure out how the site works on various phones and tablets. This isn't about reading your private messages or contacts; it's about collecting signals from your device and session that help with gameplay, account safety, and a smooth user experience. You're still in charge. What information can be stored on your device and how it can be used for marketing and analytics depends on the settings for your operating system, browser, and consent. Some tracking is necessary for basic tasks like logging in and keeping your session open. Other tracking isn't necessary and can be turned off without affecting basic functions.
What information we gather from your phone and why App permissions are requests that your phone or tablet makes when a feature needs to use a device function. If you choose to use a feature, Duelz Casino will try to ask for only the information it needs. If you refuse a permission, the function that depends on it might not work right, but you can usually still use the rest of the casino. Access to the network is needed to load games, handle sign-ins, and safely talk to our servers. Data that is stored temporarily or cached is used to speed up the computer and cut down on the number of times it has to download the same thing. Depending on what you choose, notifications (if turned on) can be used to send service messages like account activity alerts or promotional messages. The biometric unlock feature works with certain devices and can help you log in faster. If you choose to use it, the biometric data is handled by your device's system instead of being stored by Duelz Casino.
Cookies and other similar technologies may be saved in your phone's browser to keep settings and make navigation safer. For better load times and bug fixes, they can also help us figure out which games and pages people visit the most. These are cookies that are strictly necessary to keep your session going, make account features work, and help stop fraud. Choose your language, region, and display preferences. Preferences cookies remember these choices. Analytics cookies: these cookies collect information about how the site is used as a whole, like which screens are opened and how long they take to load. Marketing cookies help make ads more relevant and stop you from seeing the same ads over and over, if your consent settings allow it.
Device identifiers help us tell what kind of device it is without revealing too much information. They also help with anti-fraud controls and fixing technical problems. There may be advertising IDs, IP addresses, device models, operating system versions, browser types, and an approximation of your location based on your IP address (not exact GPS unless you allow it through your device) among these identifiers, depending on your platform and settings. How you access Duelz Casino on your phone depends on how you access it: in your browser, use the cookie controls to block or delete cookies and change site permissions (for example, notifications). On your device, go to your OS privacy settings and reset or limit your advertising ID. On your device, check the app permissions and turn off anything you don't want (like notifications or storage access).
You can accept, reject, or change the settings for optional categories like analytics or marketing if a cookie banner or settings panel is present. Some helpful features might not work as well if you make your privacy settings stricter. For example, you might not be able to stay logged in, see personalized offers, or get recently opened pages to load faster. Your account and transactions, like deposits of C$50 or withdrawals of C$500, are still protected by important security and fraud prevention measures.
We use the information you give us to process payments, stop fraud, and follow the law and AML rules. We get payment information like the transaction ID, amount, and method of payment for deposits. We may also check to see if the card or e-wallet belongs to the right person. In order to make sure that the money goes to the right person, we may ask for proof of identity before releasing C$. To keep your information safe, we only share the information that's needed to complete the transaction and security checks with trusted payment providers.
We may ask for proof of who you are (like a passport or ID card), where you live (like a utility bill or bank statement), and how you're going to pay (like a screenshot of your card with the middle numbers hidden). If the activity on your account leads to more checks, we may ask for proof of where your money or wealth comes from. This is the only way to upload files to your account. We keep verification data safely, so only trained staff can access it, and we only keep it for as long as the law and our compliance obligations say we have to.
Our licensing terms and local laws determine if the service is available. You may be asked to verify your identity and address if you are from Canada if you are accepted as a player. If Canada is blocked, you won't be able to sign up or play, and we may block access or close accounts that are connected to blocked areas. Before you deposit, check your account to see which countries are allowed or contact customer service.
A secure connection, session management, and risk monitoring are used for mobile access to find odd logins or payment activity. It is important to protect your device by keeping it up to date and using a strong, unique password. If you think someone has gotten into your account without your permission, change your password right away, get in touch with customer service, and if you can, stop any pending withdrawals or changes to your payment methods. We may temporarily close the account while we check to see who owns it and make sure your balance and personal information are safe.
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