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Duelz Casino's Privacy Policy: How To Play Safely And Keep Your Information Private

Use strong two-factor authentication and unique credentials to keep your financial transactions and identity verification processes as safe as possible. All personal information entered is protected by strong cryptographic standards, including secure sockets layer (SSL) encryption and advanced firewalls. Automated systems keep an eye on transactions like deposits to $ or withdrawals to make sure no one is doing anything wrong. Your registration information, contact information, and balance in $ are never shared with third parties without clear user consent, unless the law in Canada says they have to. If you ask for access to, correction of, or deletion of data, these requests are quickly fulfilled, and you can get help through live chat or email. Retention periods follow Canada laws and our own rules, so we only keep information as long as we need to in order to follow the law and provide good customer service. Only people who have been given permission and signed strict confidentiality agreements can see your account or transaction history. Cookies are only used to make the site better for users, and they can't be used to find out who you are after you leave the site. People in Sweden who want more information or want to limit marketing messages can change their preferences in their profile or call customer service. Stay up to date on changes and keep control by regularly checking your settings and sending any questions about privacy through official channels. Stay in control by checking your safety settings and managing your consent every time you use the platform.

How Player Data Is Collected And Applied

Update profile information with caution, as each submission triggers the system to capture updated contact details, device specifics, and browsing patterns. Registration requires basic credentials, IP address, and authentication data to facilitate secure transactions and identification checks as mandated by Canada requirements.

Automated Tracking And Communication

Browsing activity, transaction timestamps, interaction logs, and software usage are automatically monitored. Cookies and similar tools record language preference, session duration, device model, browser type, and login times. These records help tailor user experience, optimize site performance, and address technical issues promptly.

Usage Of Collected Information

Personal and payment data support identity verification, ensure eligibility, and process withdrawals or deposits in $. Communication channels only use the email and phone numbers provided for account management, security alerts, and relevant marketing campaigns. Analytical systems combine statistical information like patterns, preferences, and transaction history to make services better and follow Canada compliance rules. Only authorised personnel and business partners can see sensitive information, and only for regulatory checks, payment processing, and fraud detection. Users can ask to see or change the information that is stored in their dashboard, which is in line with local privacy laws and best practices.

Faq

What Personal Information Do You Need To Sign Up And Play?

To make an account, please give the following information:

Required Data Description Purpose
Full Name First and last name as they appear on government documents Identity verification, fraud prevention, and following the laws of Canada
Birth Date Correct date to check minimum age requirements Age limits set by the law in Canada
Address at Home Your home address, including the city and postal code Proof of where you are and that you are eligible
Address for Email Valid email for account access and correspondence Communication, password recovery, offer notifications
Phone number Either a mobile or landline number, for two-factor authentication Account security and verification
Preferred Currency Choose $ or another supported currency Transaction processing, wallet management
Document Copies Scans or photos of ID and proof of residence when requested KYC (“Know Your Customer”) and anti-money laundering compliance
Details about payment Information for deposit to $ and withdrawals Funding accounts and handling payments

Submit only accurate, up-to-date information during account setup and when updating profile details. If you make a mistake or leave something out, you may not be able to get in, have to wait longer to withdraw, or be asked for more paperwork. The processing of personal data strictly follows the rules for protecting data in Canada. As soon as you finish registering, turn on two-factor authentication to add an extra layer of security to your account.

Players' Rights To Access And Correct Data

To see or change your personal information, you need to make a formal request through your account dashboard. Get all the information that is now linked to your profile, such as your registration details, transaction history, and correspondence logs, in a format that can be read by a computer. To fix or change information, you need to send in proof of identity and explain the changes you want to make.

How To Ask For Access

  1. Go to the user settings and click on the "Data Request" link.
  2. You can prove who you are by clicking on a one-time verification link that was sent to your email.
  3. According to Canada data laws, data exports are usually ready within 30 days.

How To Fix Things

  1. If you can't withdraw $ or finish transactions because of errors, please use the secure messaging tool to get in touch with support.
  2. You need to show proof of changes to important fields like your name or address, as explained in the platform's help centre.
  3. Once the updates are done, you will get an email letting you know.

How Duelz Casino Shares Information With Other Companies

Always check to see if your data can be shared with third-party service providers and what steps are being taken to protect it. Payment processors, ID verification agencies, regulatory authorities, IT infrastructure providers, and anti-fraud monitoring partners may only get data when it is needed for:

  • Handling transactions, such as payments made in $
  • Meeting legal and licensing requirements in Canada
  • Finding and stopping financial crime and bad behaviour
  • Providing help and useful site features, like live chat support and tools for keeping your account safe

Only what is necessary for each purpose is disclosed, and all partners must follow strict contractual rules to protect customer data. We only send marketing-related messages and make marketing-related contacts with outside agencies if the user gives us permission first. Through their account settings, users can change their notification preferences or take back their consent. You can't sell personal information to people who aren't involved in the deal. Any transfer of user records outside of the European Economic Area (EEA) is only allowed under standard contractual clauses or other recognised frameworks. This keeps your information safe.

Safety Measures For Protecting Money Transactions

For safety, always start withdrawals and add money to your account through the official platform interface. SSL/TLS encryption protocols protect all payment transactions, making it impossible for anyone to see your banking information or transfer information. Players must use two-factor authentication to prove their identity when adding or withdrawing $. This makes it even harder for people who shouldn't have access to get in. All of your personal banking information, credit card numbers, and e-wallet credentials are tokenised and kept in separate systems. This makes it less likely that your data will get out. Certified third-party companies do regular audits to make sure that transaction processing is safe. To give you even more peace of mind, there is real-time fraud monitoring that finds and stops suspicious activity before payments are made. Choose strong passwords and don't share your account information to protect your $ balance. When doing sensitive financial business online, customers should use secure connections like private Wi-Fi. If you see any payments or access attempts that you don't recognise, please report them right away on the contact page so that the right steps can be taken to protect your assets, such as freezing your account temporarily.

How Long To Keep Data And How To Close An Account

You can ask for your account to be deleted in the account management section or by calling customer service. Before deactivation goes through, any money left in $ will be handled according to withdrawal policies.

Keeping

As required by Canada laws and anti-fraud rules, records of personal data transactions, identification documents, and communication logs must be kept for at least five years. If an account is inactive for more than 12 months, users will get a message at their registered contact address before the account is suspended or closed. Local laws may allow you to keep some data after your account is closed for legal, financial, or dispute resolution reasons.

Steps To Close

  1. You can send in your request to close through your profile dashboard or by contacting support directly.
  2. Check who you are. This could mean giving proof of your request and making sure your balance in $ is safe.
  3. Take out the rest of the $. As per Canada dormant account procedures, unclaimed balances may be moved.
  4. Get a confirmation of closure after the data erasure is done within the time limits set by law.

If you need more information about deletion policies or need more paperwork to finish your request, please call customer service.

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